Return Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 3 working days of receiving your order.
Eligibility:
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Certain items, such as personalized or custom-made products, may not be eligible for return.
Return Process:
1. Contact our customer service team at [email protected] to initiate the return process.
2. Pack the items securely in the original packaging.
3. Include a copy of the packing slip or order confirmation inside the package.
4. Ship the return package to the address provided by our customer service team.
Refund Process:
Upon receiving the returned items and verifying their condition, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
Damaged or Defective Items:
If you receive damaged or defective items, please contact our customer service team immediately with photos of the damaged or defective items. We will arrange for a replacement or refund.