These Terms and Conditions govern your use of Casa Luna Decor Website owned by Hareshkumar R Shah HUF ( H N Fabrics). By accessing and using our website, you agree to be bound by these terms. Please read them carefully before making a purchase.
1. Acceptance of Terms
By placing an order through our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or make a purchase.
2. Product Information
We strive to provide accurate and up-to-date information regarding our products, including descriptions, pricing, and availability. However, we do not guarantee the accuracy of this information. We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.
3. Ordering and Payments
– Order Confirmation: Once you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order; it is a confirmation that we have received your order.
– Payment: All payments are processed securely through phonepay / razorpay. We do not store your payment information. You agree to provide accurate and complete payment information.
– Order Cancellation: We reserve the right to cancel or refuse any order for any reason. If your order is canceled, we will notify you and refund any payment made.
4. Shipping and Delivery
– Shipping Address: Ensure that the shipping address provided is accurate. We are not responsible for items shipped to an incorrect address.
– Shipping Charges: Shipping charges are calculated based on the weight, destination, and selected shipping method. These charges will be displayed at checkout.
– Delivery Time: Estimated delivery times are provided for informational purposes only. We are not responsible for delays caused by external factors.
5. Returns and Refunds
– Return Eligibility: Items may be eligible for return within 3 days of receipt. To initiate a return, please follow the instructions in our Return Policy.
– Refund Process: Refunds will be processed to the original payment method after receiving and inspecting the returned items. Please allow 5-7 business days for the refund to be reflected in your account.
6. User Accounts
– Account Creation: You may be required to create an account to make a purchase. You are responsible for maintaining the confidentiality of your account information.
– Account Termination: We reserve the right to terminate accounts or refuse service to anyone at our discretion.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.
8. Intellectual Property
All content on our website, including images, text, logos, and graphics, is the property of HN Fabrics and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will be posted on our website, and your continued use of our website constitutes acceptance of any changes.
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected]