Shopping Information
Once your payment has been successfully made, your order is processed internally (and immediately). Casa Luna Decor will send a confirmation mail for your order to the email address associated with your order/account. In this mail you will be provided with an Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. This is likely to happen if your order is quite large.
Please also check the invoice inside your parcel bag. If this is the case, you will have received one dispatch email per parcel and which items are in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Payment Information
We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.
- Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Order & Returns
Once your payment has been successfully made, your order is processed internally (and immediately). Casa Luna Decor will send a confirmation mail for your order to the email address associated with your order/account. In this mail you will be provided with an Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. This is likely to happen if your order is quite large.
Please also check the invoice inside your parcel bag. If this is the case, you will have received one dispatch email per parcel and which items are in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Yes! But please contact us by emailing at sales@casalunadecor.comand we will let you know once it is available for sale on Casa Luna Decor.
Contact our customer service team at sales@casalunadecor.com to initiate the return process.